Legendary, Heroik
Knowledge Management
Knowledge Management (KM) is the process of identifying, organizing, clarifying, refining and distributing information, usually within an organization. By creating the right levels transparency and ease of access, organizations can operate more effectively, efficiently, and faster than the competition. Knowledge Management is an essential process for businesses of all sizes in the Digital Age.
20+
Years in Business
11
Dimensions
67
Projects
6
Frameworks
Building the Digital Backbone of Your Business
Your team needs the ability to quickly access and comprehend the information needed to get the job done. Organizations with a knowledge management strategy achieve their goals faster, discover insights faster, and cost-savings along the way compared to the less inclined competition.
Framework Overview
Crafting Digital Platforms
1.
Knowledge Management Strategy
- Manage and distribute product information
- Provide a consistent story across all channels
- Centralize management of marketing, sales and technical product information
- Integrate with your existing IT systems
2.
Identify & Create Means of Capturing Meaningful Tacit & Explicit Knowledge
- Manage, deliver and optimize digital experiences
- Provide personalized experiences to customers at various touchpoints
- Integrate third party system
- Platform independent publishing and distribution
3.
Create or Build Your Master Knowledge Management Platform
- Consolidate master data across complex systems
- Manage hierarchies, structure, validation, versioning and enrichment
- Support for both analytical and operational MDM requirements.
4.
Digital Asset Management (DAM)
- Centralized management of all media assets
- Manage, consolidate, share and distribute assets
- Design and manage the logical structure that keeps it all organized
- Helps deliver consistent brand experience across all channels
5.
Knowledge Management Platform
- Manage B2B, B2C and B2B2C business transactions
- Create amazing customer experiences that tie in connecting content
- Manage multiple product catalogs, price lists, and product views
- Provide segmented and personalized shopping experiences
6.
Customer Data Platform (CDP)
- Manage, Consolidate and segment customer data
- Organize records in a logical struture
- Leverage customer profile unification, connected to marketing automation
THE PROCESS
1.
IDENTIFY OPPORTUNITIES & CHALLENGES THAT DIGITAL CAN SOLVE.
We will work with you to discover (re-discover & reconnect) with what makes your brand unique and resonate with your target audience, how it energizes your employees, and other insights and opportunities to elevate that power.
2.
UNCOVER UNMET NEEDS AND GOALS IN AND AROUND THE BUSINESS
Digital is an exponential paradigm shifter. The deeper you explore, the more you can discover. Often those discoveries include identifying unmet needs and goals you never knew digital could help you solve.
3.
CREATE A VISION
Create a prioritized list of digital initiatives that align with the larger business strategy. Each initiative may comprise many projects to develop and execute.
4.
EXECUTE
In a methodical manner, we will help implement the initiatives for your digital strategy that match our capabilities and your business objectives.
5.
REFINE
Everything will change as you move forward, and we can help you identify what, where and when to pivot, hold the line or re-evaluate parts of your strategy.
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