Design the Experience as If Your Business Counted On It – Because it Does.
The traditional division of labor disciplines effectively broke up touchpoints of the customer experience. The disconnects between product development, management, sales, marketing, and customer service, have resulted in broken, negative customer experiences, employee disengagement, and are affecting your bottom line right now. HXD, or Heroik Experience Design can transform the way your organization manages these experiences, as well as create a culture of increased, overlapping ownership, regardless of department or role.
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